Customer Support Specialist
Rapid Data GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Tech Stack
About the role
- Operational customer support: You handle support requests in a structured, solution-oriented manner via our ticketing system, by email, and, if necessary, by phone.
- Analysis & problem solving: You analyze customer issues (e.g., application questions, configurations, data or process logic) and develop appropriate solutions.
- Independent ticket handling: You prioritize your tasks independently, maintain an overview even during higher volumes, and communicate clearly and transparently with customers.
- Team collaboration: You coordinate closely with colleagues as well as product and engineering teams and escalate issues in a structured way when needed.
- Knowledge building & documentation: You document solutions in a clear, reproducible manner and actively contribute to expanding our knowledge base and support processes.
- Contribution to team structure & efficiency: You help make the day-to-day support work more efficient—for example, through proper prioritization, proactive suggestions for workflows, and sharing best practices.
Requirements
- Experience in customer or technical support, ideally in a software or ERP environment.
- Interest in learning and working with complex systems and processes.
- Structured, solution-oriented working style—even when handling many concurrent topics.
- Ability to identify relationships and explain them clearly.
- Willingness to take on responsibility within the team (e.g., sharing knowledge, supporting others, contributing to workflow improvements).
- Clear and empathetic communication with customers.
- High degree of personal responsibility and reliability.
Benefits
- 30 days of vacation + flexible remote option
- State-of-the-art technology and an ergonomic workstation
- Flat hierarchies, a culture that embraces learning from mistakes, and legendary team events—from summer parties to Christmas celebrations.
- A permanent position with room for autonomy and professional development
- Dog-friendly office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
problem solvingindependent task prioritizationclear communicationteam collaborationknowledge sharingefficiency improvementstructured working styleempathyresponsibilityreliability