RapDev

ServiceNow

• Customization & Configuration: Analyze and configure ServiceNow applications, applying technical expertise to design and implement solutions that enhance platform functionality.
• System Integration: Design, implement, and maintain integrations between ServiceNow and other enterprise systems, using APIs and middleware to facilitate data exchange and ensure compatibility between systems.
• Troubleshooting & Technical Support: Monitor system performance and troubleshoot issues with ServiceNow applications.
• Collaborate with cross-functional teams to resolve technical challenges, ensuring system stability, reliability, and timely resolution of issues.
• Documentation & Process Improvement: Create detailed technical documentation, including design specifications, coding standards, and deployment procedures.
• Work to improve service delivery through automation of routine tasks and streamlining of approval workflows using ServiceNow’s Workflow Editor, Flow Designer, and custom scripting.
• System Testing & Monitoring: Continuously test software performance to ensure functionality aligns with business requirements.
• Monitor and maintain computer systems to ensure they operate effectively and provide ongoing support for system updates and enhancements.

Associate ServiceNow Developer

Security Operations

• Monitor security events and logs from a variety of systems and networks in Datadog
• Identify potential security incidents and threats
• Perform analysis and investigations, correlating events and data to detect security incidents
• Develop, document, and evolve processes and procedures for responding to security incidents
• Provide technical guidance, training, and support to other members of the security team
• Maintain an up-to-date knowledge of security threats, vulnerabilities, and countermeasures
• Work independently with customers on implementations and remote services
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work

Senior Security Operations Center (SOC) Analyst

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• 3rd party integration development (REST, SOAP, mid servers, etc)
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts
• Work independently with customers on implementations and remote services
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Participate in SCRUM calls
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work

ServiceNow Tech Lead

Project Manager

• Organize technology programs, projects and activities in accordance with the mission and goals of the organization
• Create and manage long-term goals based on expanding customer requirements
• Work with leadership to develop a vision, manage a roadmap and operating plan for the program
• Develop an evaluation method to assess program strengths and identify areas for improvement
• Write project plans to guarantee uninterrupted delivery of services
• Manage an engineering team with a diverse array of talents and responsibilities
• Ensure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training
• Implement and manage changes and interventions to ensure project goals are achieved
• Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Produce accurate and timely reporting of program status throughout its life cycle
• Analyze risks and issues
• Work on strategy with the sales team

Associate ServiceNow Developer

Senior Security Operations Center (SOC) Analyst

ServiceNow Tech Lead

Senior Project Manager