Senior Project Manager

RapDev

Senior Project Manager managing ServiceNow projects at RapDev, focusing on customer engagements and team leadership. Organizing technology programs to enhance delivery and customer satisfaction.

Posted 6/2/2026full-timeBoston • 🇺🇸 United StatesSenior💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Organize technology programs, projects and activities in accordance with the mission and goals of the organization
Create and manage long-term goals based on expanding customer requirements
Work with leadership to develop a vision, manage a roadmap and operating plan for the program
Develop an evaluation method to assess program strengths and identify areas for improvement
Write project plans to guarantee uninterrupted delivery of services
Manage an engineering team with a diverse array of talents and responsibilities
Ensure goals are met in areas including customer satisfaction, quality, and team member performance as well as customer training
Implement and manage changes and interventions to ensure project goals are achieved
Meet with stakeholders to make communication easy and transparent regarding project issues and decisions on services
Produce accurate and timely reporting of program status throughout its life cycle
Analyze risks and issues
Work on strategy with the sales team

Requirements

What you’ll need

10+ years of project management experience in a client or customer-facing role
Proven stakeholder management skills
Proven experience managing a team of software engineers
Understanding of project management and delivery methodologies
Strong customer focus

Benefits

Comp & perks

100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Parental Leave
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
Equity
SL & LT Disability

ATS Keywords

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Hard Skills & Tools

project managementprogram evaluationrisk analysisproject planningstakeholder managementteam managementcustomer trainingdelivery methodologies

Soft Skills

leadershipcommunicationcustomer focusorganizational skillsproblem-solving