Rand Worldwide

Account Manager

• Prospecting and engaging new customers with confidence and persistence
• Learning a repeatable sales process and executing it daily
• Managing a full sales cycle
• Taking coaching seriously and applying feedback immediately
• Competing and raising the bar every month

Territory Account Manager – AEC

Systems Engineer

• Manage and maintain physical and virtual server environments
• Administer and troubleshoot Windows operating systems
• Manage backup, security, and system management tools (e.g., SysAid, CrowdStrike)
• Optimize and test network and server performance, identify potential problems, and implement solutions accordingly
• Develop and configure custom scripts to automate routine functions and increase system performance
• Identify and translate business requirements into new opportunities for efficiency
• Provide high Level II and Level III support for the IT Helpdesk
• Lead new infrastructure projects and associated vendor relationships (e.g., company communications, stakeholder management, training/education, etc.)
• Create and follow all Change Management procedures and policies
• Create and maintain lists/spreadsheets/databases of software application license expirations, SSL certificates, and domain renewals.

Senior Systems Engineer

Full-stack Engineer

• Work directly with team members and clients to define application requirements
• Estimate the required level-of-effort
• Work individually or with a team to develop a software solution that meets the client’s requirements
• Participate in pre-sales proposals and customer communications
• Maintain a good understanding of relevant technologies and approaches to projects
• Active contributing team member in project execution
• Develop quality code and deliverables, utilizing best practices and processes
• Properly test code before delivery and support client validation and rollout

Senior Software Developer

Solutions Engineer

• Assists in the creation of customers “as is” process maps documenting all the current company processes, terminology, tools in use, responsible parties, and other pertinent information
• Participate in workshops to collect client data and document configuration needs for the project: client roles, job responsibilities, processes
• Documents necessary field information (drop down, free form, type info needed, field restrictions)
• Partners with Sales to develop PLM business opportunities and participate in marketing events and other related activities to generate business opportunities
• Identifies, assesses, and manages resolution of issues
• Executes PLM system implementation delivery tasks (configuration, scripting, rollout, testing, etc.)

Senior Solutions Consultant – PLM

Project Manager

• Lead cross-functional teams for projects and initiatives across any Rand division or business segment.
• Initiate, plan, execute, control and close approved projects within time constraints and within budget.
• Facilitate the definition of project scopes, goals, and deliverables.
• Define and manage project tasks, budgets, resource requirements, and full-scale project plans.
• Monitor and report on project progress to all stakeholders.
• Take ownership and manage project risk, issues or other challenges that pose a threat to project scope delivery, timing, or budget.
• Issue and integrate project change orders.
• Act as the IMAGINiT’s point of contact with client facing projects.
• Act as a brand ambassador by promoting a very positive, professional experience with the client to increase IMAGINiT’s standing with the client and overall visibility in the marketplace.

Customer Advocate

• Proactively contacting customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; and support the adoption of Autodesk products early in their contract.
• Documenting all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
• Assessing internal processes and proposing improvements that directly affect customer retention.
• Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary to ensure access to their software.
• Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
• Provide customers with usage data analytics to optimize their digital solutions.
• Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.