Customer Activation Manager – Public Sector
Ramp
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $139,300 - $237,500 per year
About the role
- Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
- Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
- Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
- Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
- Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
- Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
- Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
- Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
Requirements
- 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company.
- Ideally based in the Washington, DC metro area (not required)
- Large scale strategy change management, preferably in Finance or Fintech
- AI fluency - all employees across all teams at Ramp are required to constantly test new tools and raise the bar for what "efficient" looks like in a modern sales motion
- Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations.
- Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences.
- Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions.
- Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs.
- High adaptability and comfort working in a fast-paced, mission-driven environment.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation managementengagement managementchange managementprogram managementproject managementtechnology deploymentAI fluencycompliance managementworkflow optimizationROI analysis
Soft Skills
communication skillsrelationship managementstrategic consultingcross-functional collaborationadaptabilityproblem-solvingcustomer insights collectionstakeholder managementorganizational skillstime management