Build the Enablement Foundation (First 90 Days)
- Assess the current state of CSM capabilities and identify the highest-leverage gaps between where the team is today and where it needs to be
- Design and begin delivering two core training tracks: **sales enablement** (discovery, positioning, multi-product expansion motions) and **finance acumen** (AP/AR, month-end close, spend controls, controller-level conversations)
- Document and systematize activation playbooks, onboarding processes, and team best practices into a shared operating infrastructure
- Build relationships across product, analytics, solutions, and senior leadership to understand the full picture before building in isolation
Scale and Deepen the Program (Months 4-12)
- Develop exec-level courses, scrimmages, role plays, and certifications across the CSM organization
- Lead all-hands sessions, product enablement programs, and cross-functional training
- Build change management frameworks that help CSMs (and their customers) navigate workflow transformation
- Adapt existing enablement content for CSM-specific contexts and motions
- Standardize how the team captures and shares learnings from customer finance transformations
Own the AI Enablement Roadmap
- Lead the CSM AI competency program, building a structured roadmap to raise the floor of AI fluency across the team
- Create documentation and best practice workflows for internal AI tool adoption
- Help CSMs guide customers through their own AI journey, including organizations that need hands-on support before they're ready for autonomous workflows
Be a Strategic Partner
- Collaborate with CS leadership on organizational direction, not just execution but ideas and alignment
- Bring patterns from top customer transformations back to the team as scalable learning
- Partner with finance and CS leadership on curriculum development for finance acumen training
- Help the team articulate the business value of Ramp at the workflow transformation level, beyond time and cost savings

Requirements

Practitioner CS background. You've done CSM, implementation, or post-sales work yourself. You know what it's like to sit across from a finance team and help them change how they work. That lived experience is essential because it's the foundation of your credibility with the field.
Finance and accounting expertise. You understand how finance teams actually operate - AP/AR, procurement, month-end close, spend controls. You can engage a controller as a peer, not a support rep. This could come from a CPA background, financial operations consulting, or deep practitioner experience in finance-adjacent roles.
Sales enablement experience. You've built or delivered programs that develop commercial skills like discovery, positioning, and expansion. You understand how to translate a sales motion for a CS context.
Consulting orientation. You think in terms of business value frameworks, change sequencing, and helping teams unlearn as much as they learn. You're comfortable translating product capabilities into workflow-level outcomes.
High agency and problem-solving instinct. You take ambiguous, opaque problems and turn them into real solutions. You identify what needs to happen and move on it without waiting for permission. People leave conversations with you having learned something.
AI fluency. You use AI tools in your daily work and can guide others to do the same. You understand that raising the floor of adoption matters more at scale than catering to the ceiling of experimentation.
What Would Make You Stand Out
- CPA, accounting, or ERP implementation background (NetSuite, Oracle Fusion, or similar)
- Experience at a fintech or financial software company
- Background in management consulting or business process transformation
- Familiarity with spend management, procurement, or AP/AR workflows

Benefits

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales enablementfinance acumenAPARmonth-end closespend controlschange managementAI fluencybusiness value frameworksworkflow transformation

Soft Skills

high agencyproblem-solvingcollaborationcommunicationconsulting orientation

Certifications

CPA