Customer Success and Implementations Manager
Ramp
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $170,000 - $260,000 per year
About the role
- Own implementations end-to-end
- Lead onboarding for customers from kickoff to go-live.
- Build and manage project plans, timelines, and stakeholder communication.
- Partner closely with Sales for seamless handoffs.
- Identify risks early and drive solutions cross-functionally.
- Serve as the primary point of contact post-launch.
- Drive adoption, engagement, and measurable outcomes.
- Conduct regular check-ins and strategic reviews.
- Monitor account health and proactively mitigate churn risk.
- Identify expansion opportunities in partnership with Sales.
Requirements
- 7+ years in Customer Success, Implementations, or Account Management in SaaS
- Strong project management skills
- Ability to navigate both operational and executive-level conversations
- Experience in travel, fintech, HR tech, or marketplaces is a plus
- Experience supporting enterprise customers is a bonus
- Travel experience is preferred.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Unlimited AI token usage
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer successimplementationsaccount managementSaaS
Soft Skills
stakeholder communicationrisk identificationsolution drivingadoptionengagementstrategic reviewsaccount health monitoringchurn risk mitigationexpansion opportunity identification