Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues.
Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status.
Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner.
Help prepare data and documentation for audits and regulatory reporting.
Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes.
Identify and document operational inefficiencies or gaps and propose potential improvements.
Maintain accurate process documentation and support knowledge management for the Payments Ops function.
Provide high-quality internal and external customer support through email and other communication channels.

Requirements

2–4 years of experience in Payment Operations, Financial Operations, Treasury Operations, or a related function.
Working knowledge of ACH, wire transfers, and card payment systems; familiarity with NACHA and SWIFT standards a plus.
Experience using and building with AI tools to enhance productivity, streamline workflows, or support operational decision-making.
Strong attention to detail and comfort handling complex reconciliations or operational workflows.
Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills; able to coordinate across teams and document processes clearly.
Analytical and problem-solving mindset with a focus on data accuracy and continuous improvement.
BA/BS degree or equivalent experience.

Benefits

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Payment OperationsFinancial OperationsTreasury OperationsACHwire transferscard payment systemsNACHA standardsSWIFT standardsdata reconciliationregulatory reporting

Soft Skills

attention to detailorganizational skillscommunication skillsanalytical mindsetproblem-solvingability to manage multiple prioritiescollaborationcustomer supportprocess documentationcontinuous improvement