Ramp

Enterprise Customer Activation Manager – Bill Pay, Procurement

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $115,000 - $212,500 per year

About the role

  • Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
  • Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
  • Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
  • Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
  • Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
  • Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
  • Provide structured feedback and insights to Product to inform roadmap prioritization
  • Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

Requirements

  • 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
  • Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
  • Excellent verbal and written communication skills, including the ability to explain complex workflows simply
  • Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
  • Demonstrated ability to quickly learn a product deeply and articulate the "why" behind product decisions
  • Strong record of meeting or exceeding performance metrics in previous roles
  • Ability to anticipate customer needs and position product capabilities proactively
  • Comfort operating in a fast-paced, high-growth environment with evolving processes
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AP workflowsprocurement best practicesapproval logicvendor managementpolicy configurationinvoice processingpurchase requestsintegrationstroubleshootingcustomer feedback
Soft Skills
project managementtime managementverbal communicationwritten communicationproblem-solvingcustomer needs anticipationadaptabilitycollaborationinsight sharingperformance metrics