Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development
Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture
Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals
Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team
Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues
Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning
Drive operational rigor through forecast planning, workload balancing, and continuous process improvement
Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org
Make judgment calls in ambiguous situations where no process or precedent exists - and help others learn to do the same
Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement

Requirements

5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership
2-3 years of experience managing individual contributors and owning team outcomes
Proven success in balancing hands-on project work with people leadership and internal operations
Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows
Ability to assess and guide technical solution design while bringing clarity to ambiguity and unblocking teams with sound judgment
Strong people management and coaching skills, with experience developing ICs and driving accountability
Cross-functional collaboration experience with Post Sales Team, Product, Engineering, Sales, and CX
Exceptional communication skills - able to advocate for your team, align stakeholders, and guide customer expectations
Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment

Benefits

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

solutions managementtechnical consultingcustomer successimplementation leadershipERP systemsAPIsfinance workflowsaccounting workflowsproject managementprocess improvement

Soft skills

people managementcoachingcross-functional collaborationcommunicationjudgmentaccountabilityproblem-solvingteam leadershipadaptabilitystakeholder alignment