RAM Software Solutions Inc

Product Manager

• Define Product Vision & Strategy: Identify market opportunities and define the product vision for our radiology software solutions. Develop and maintain a product roadmap that aligns with company goals and customer needs, including plans for new features and product offerings.
• Own the Product Lifecycle: Manage the end-to-end product line lifecycle and be accountable for its success (from concept and development to launch and post-launch performance). Ensure product plans drive both customer value and product profitability.
• Gather Requirements & Customer Insights: Act as a liaison between RamSoft and its customers. Work closely with healthcare clients, internal subject matter experts, and partners to understand user needs and radiology workflow challenges. Translate these insights into clear product requirements, user stories, and specifications (using tools like wireframes or workflow diagrams as needed).
• Backlog Prioritization & Agile Development: Serve as the Product Owner in an Agile/Scrum environment. Prioritize product features and maintain a well-groomed backlog that reflects the product strategy. Clearly articulate requirements and acceptance criteria to the development team. Lead Agile ceremonies (e.g. sprint planning, backlog refinement) and collaborate daily with developers, QA, and UX to ensure timely delivery of high-quality features.
• Technical & Business Analysis: Develop a deep understanding of the product’s technical details and business context. Lead product-related analysis activities – from evaluating the feasibility of solutions with engineers to assessing business impact and ROI of new features. Be comfortable discussing technical concepts (e.g. DICOM image handling, cloud architecture, basic networking/security) to make informed decisions together with the team.
• Cross-Functional Collaboration: Work closely with cross-functional teams to drive product development and launch activities. Coordinate with the engineering team on implementation, with the QA team on test plans and quality, with the UX/design team to ensure an intuitive user experience for radiologists and clinicians, and with the customer experience team to ensure best match between product and end user workflows.
• Product Launch & Go-to-Market: Lead efforts for successful product releases and feature launches. Partner with marketing and sales to develop go-to-market plans, pricing, and positioning. Create internal product documentation and sales enablement materials highlighting new features and benefits. Prepare and deliver feature presentations or demos to internal teams, customers, and partners to generate excitement and understanding of the product.
• Product Performance & Continuous Improvement: Utilize data driven product management by establish key metrics for product features to measure success (e.g. user adoption, turnaround time improvement, customer satisfaction). Monitor product performance and feedback after release. Use data and user feedback to drive continuous improvements and refinements in the product.
• Product Evangelism: Act as an ambassador for your product area. Educate both internal teams (support, implementation, sales) and external users on product capabilities and best practices. Conduct training sessions or webinars as needed to ensure stakeholders are knowledgeable and excited about our solutions.
• Leadership & Mentorship: Provide leadership within the product management team. Mentor and guide internal resources, sharing best practices in Agile product development and healthcare technology. Foster a collaborative, innovative culture where team members grow and succeed together.
• Strategic Collaboration: Collaborate with senior leadership on product strategy, portfolio planning, and release scheduling. Communicate product plans, progress, and roadblocks proactively, ensuring alignment with RamSoft’s overall vision and business objectives.
• Demo Environment Management: Working with customer experience team, enable product demo environments and ensure they are up-to-date and functioning for client demonstrations, trade shows, and internal training.
• Additional Duties: Perform other related product management duties as required, always maintaining flexibility and a proactive mindset in a fast-paced environment.

Product Manager – Medical Imaging

System Administrator

• Stage, configure, and support server, workstations and network-related hardware and software applications for RamSoft
• Maintain company-wide computer hardware and network infrastructure
• Report to IT Operations Manager as an Individual Contributor
• Participate in system design and planning sessions for development and maintenance of corporate and customer IT systems
• Maintain accurate documentation and diagrams of IT systems
• Monitor and report on system performance and key systems metrics
• Provide technical support and troubleshoot user problems
• Analyze system performance and recommend improvements
• Design and maintain infrastructure systems and business application servers
• Perform hardware and software installations, and operating system patching
• Suggest improvements to internal support procedures and systems management architecture
• General systems administration tasks including system configuration management, OS installations, security updates, and urgent system patching
• Handle day-to-day troubleshooting and maintaining office servers, networks, and employee equipment (computers, printers, scanners, telephones, headsets)
• Configure, stage and ship server and workstation related hardware
• Set up new hires with equipment, install software/hardware/wiring, order equipment, assist with IT orientation
• Train staff on IT-related equipment and applications
• Administration of infrastructure maintenance and upgrades for internal resources (software and hardware)
• Implementation, support, administration, and management of Windows 10/11, Server 2012R2/2016/2019/2022/2025, CentOS and Ubuntu
• Manage user issues and update tickets for accurate record keeping
• Assist with preparation of hardware for customer-facing demos
• Monitor performance of remote systems and perform performance tuning as necessary
• Perform other related duties as required

Network and System Administrator

Product Marketing

• Drive product adoption and market success by transforming product capabilities into clear, differentiated value propositions
• Develop deep expertise in target healthcare personas, workflows, and decision-making criteria
• Collaborate with product manager and marketing team to develop product positioning and messaging that resonate with target buyer personas
• Monitor competitive landscape and emerging trends to inform positioning and GTM strategies
• Translate technical features into business value tailored for healthcare buyers through hands-on product involvement
• Plan launches of net-new products and releases and manage cross-functional implementation of launch plans
• Partner with sales enablement to deliver training, collateral, and tools aligned to the buyer journey
• Collaborate with the Senior Content Writer to ensure tone, voice, and messaging consistency
• Identify and lead strategic content initiatives (whitepapers, webinars, landing pages) by engaging SMEs and stakeholders
• Ensure alignment of all internal materials to buyer stages and healthcare personas
• Track ROI and measure effectiveness of GTM activities; develop long-term strategies while anticipating market trends

Product Manager – Medical Imaging

Network and System Administrator

Product Go-to-Market Specialist