
Senior UX Researcher
Rakuten
full-time
Posted on:
Location Type: Office
Location: San Mateo • California • United States
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Salary
💰 $99,306 - $171,612 per year
Job Level
Tech Stack
About the role
- Lead UX research end-to-end, from problem framing through synthesis and recommendation
- Translate ambiguous business questions into structured research plans aligned to product goals
- Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
- Synthesize research, analytics, and market signals into actionable product insights
- Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
- Present findings clearly and confidently to senior and cross-functional stakeholders
- Build strong partnerships with Product, Design, Engineering, and Marketing
- Influence prioritization and roadmap decisions through research-backed storytelling
- Contribute to research standards and improve research literacy across teams
Requirements
- 5+ years of UX research experience in consumer-focused technology companies
- Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
- Ability to operate effectively in ambiguous, fast-paced environments
- Proven ability to influence cross-functional stakeholders without direct authority
- Strong synthesis skills and ability to translate findings into actionable insights
- Excellent communication and storytelling skills
- Sound judgment balancing rigor with speed
- Ability to independently scope and execute research initiatives
- Ecommerce or consumer product experience (strongly preferred)
- Experience conducting market research or competitive analysis (strongly preferred)
- Familiarity with analytics and data visualization tools (e.g., Tableau) (strongly preferred)
- Bachelor's Degree Required
Benefits
- discretionary bonus
- health insurance
- vision insurance
- dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
- other employee benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UX researchqualitative methodsquantitative methodsmarket researchcompetitive analysisdata visualization
Soft Skills
communicationstorytellingsynthesisinfluencejudgmentindependence