Rakuten

Senior UX Researcher

Rakuten

full-time

Posted on:

Location Type: Office

Location: San MateoCaliforniaUnited States

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Salary

💰 $99,306 - $171,612 per year

Job Level

Tech Stack

About the role

  • Lead UX research end-to-end, from problem framing through synthesis and recommendation
  • Translate ambiguous business questions into structured research plans aligned to product goals
  • Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
  • Synthesize research, analytics, and market signals into actionable product insights
  • Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
  • Present findings clearly and confidently to senior and cross-functional stakeholders
  • Build strong partnerships with Product, Design, Engineering, and Marketing
  • Influence prioritization and roadmap decisions through research-backed storytelling
  • Contribute to research standards and improve research literacy across teams

Requirements

  • 5+ years of UX research experience in consumer-focused technology companies
  • Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
  • Ability to operate effectively in ambiguous, fast-paced environments
  • Proven ability to influence cross-functional stakeholders without direct authority
  • Strong synthesis skills and ability to translate findings into actionable insights
  • Excellent communication and storytelling skills
  • Sound judgment balancing rigor with speed
  • Ability to independently scope and execute research initiatives
  • Ecommerce or consumer product experience (strongly preferred)
  • Experience conducting market research or competitive analysis (strongly preferred)
  • Familiarity with analytics and data visualization tools (e.g., Tableau) (strongly preferred)
  • Bachelor's Degree Required
Benefits
  • discretionary bonus
  • health insurance
  • vision insurance
  • dental insurance
  • 401k matching
  • PTO
  • Volunteer Time Off (VTO)
  • other employee benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative methodsquantitative methodsmarket researchcompetitive analysisdata visualization
Soft Skills
communicationstorytellingsynthesisinfluencejudgmentindependence