Raise Away

Guest Experience Manager

Raise Away

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Email and phone outreach to Trip Winners
  • Coordinate travel dates with vendors or internal team
  • Reach out to Trip Winners after their trip for feedback
  • Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need
  • Offer additional nights or upgrades to Trip Winners
  • Research and book add-ons with vendors
  • Identify ways to improve the guest experience
  • Provide on-call concierge services for Trip Winners
  • Address any Trip Winner needs outside the packaged experience
  • Participate in problem-solving and presenting solutions to the team
  • Manage tasks and input data in CRM (Hubspot)
  • Help Booking Team with quarterly projects
  • Attend quarterly team gatherings; at least three will be in Southern California
  • Participate in weekly meetings, Slack, and Asana projects
  • Ride a unicorn 🦄

Requirements

  • Self-starter, 100% remote means no babysitter; you manage your schedule like a grown-up
  • Experience in product development, design, or other similar role developing experiences for consumers
  • Past experience in the travel industry a plus
  • Growth mindset…this is the way
  • Proficient in Google Workspace is a plus but not required
  • Prior Hubspot knowledge is a plus
  • Strong verbal and written communication skills, with experience presenting
  • Time management and organizational skills - must have
  • Accepts feedback well and grows from it
  • Proactive and an independent problem solver
  • Customer service skills is a must
  • Experience in hospitality or Customer Service is a plus
Benefits
  • A role at a Kick-Ass company
  • Unlimited vacation, Bali here you come!
  • Flexible work environment, 100% remote
  • Paycheck…the obvious one
  • Travel to some amazing destinations around the world on our dime
  • Benefits, yay! (Health & Dental & 401K & Life Insurance)
  • Passport Program - get a Raise Away trip 1x a year on us, plus airfare!
  • Level Up - internal fund to help you grow personally and professionally
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementproblem-solvingcustomer service
Soft Skills
self-startertime managementorganizational skillsstrong verbal communicationstrong written communicationproactiveindependent problem solveraccepts feedbackgrowth mindset