Raintree Systems

Technical Support Engineer – Tier 3, Healthcare, SaaS, EHR, MySQL

Raintree Systems

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

MySQL

About the role

  • Conduct deep-dive root cause analysis for escalated technical issues
  • Investigate high-level escalations by interrogating application logs, auditing system workflows, and performing code-level reviews
  • Diagnose and resolve HL7 and API failures
  • Translate sophisticated technical findings into actionable, developer-ready bug reports
  • Author technical documentation and advanced Knowledge Base articles to empower Tier 1 and 2 teams

Requirements

  • B.S. in Computer Science, Health Informatics, or a related technical field (or equivalent experience)
  • 4+ years in a technical support or application engineering role, ideally within the Healthcare SaaS space, demonstrating expert technical aptitude
  • Familiarity with HIPAA regulations and SOC2 security protocols regarding Patient Health Information (PHI)
  • Must be able to flex your work to meet the needs of the team and our clients.
  • Expert level in writing MySQL queries
  • Strong working knowledge of HL7 and APIs
  • Ability to parse through application logs to trace a request through the stack
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
root cause analysisHL7APIMySQLtechnical documentationbug reportingapplication logssystem workflowscode-level reviewstechnical support
Soft Skills
flexibilitycommunicationproblem-solvinganalytical thinkingteam collaboration
Certifications
B.S. in Computer ScienceB.S. in Health InformaticsHIPAA complianceSOC2 compliance