DoD Safe Helpline Shift Manager, 3pm - 11pm ET, Tuesday - Saturday
RAINN
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Salary
💰 $60,000 per year
About the role
- Manage hourly hotline staff to ensure operational policies and procedures are adhered to
- Supervise staff, ensure quality services, and manage employees for assigned SHL shifts
- Responsible for hiring new staff, coaching, and performance evaluations
- Provide ongoing training, feedback, and support to employees on assigned shifts
- Respond to employee complaints and ensure a level of professionalism in workplace behavior
Requirements
- Bachelor's degree in social work, psychology or relevant field
- 2+ years' experience working or volunteering in a social services field, preferably crisis intervention services
- 2+ years' experience managing paid staff, preferably in environments with multiple work shifts
- Must possess excellent English-language communication skills (oral and written)
- Must type a minimum of 35 wpm with accuracy
- Proficiency in Google Workspace applications
Benefits
- medical, dental, and vision insurance
- life insurance
- employee assistance
- 403(b) retirement savings plan
- paid vacation
- sick leave
- paid holidays
- bonus week
- free access to the building's fitness center
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis interventionstaff managementperformance evaluationemployee trainingcomplaint resolutiontyping (35 wpm)Google Workspace proficiency
Soft Skills
communication skillscoachingprofessionalismfeedback provisionsupervision
Certifications
Bachelor's degree in social workBachelor's degree in psychology