Staffer/Assistant Shift Manager
RAINN
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Washington • United States
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Salary
💰 $23 - $25 per hour
Job Level
About the role
- Answer crisis calls routed through the Safe Helpline telephone service
- Take online chats and calls through the online helpline and provide referrals through the Safe Helpline texting service
- Utilize crisis intervention best practices including safety planning, brainstorming, and active listening to provide compassionate, trauma-informed support to hotline users
- Maintain knowledge of relevant military policies, protocols, and sexual assault prevention initiatives and adhere to them in all interactions
- Provide supervisor support, coaching, and quality assurance oversight to employees during assigned hotline shifts
- Complete new and revised training on best practices, policies, and protocols
- Collaborate with team members to ensure consistent, high-quality service delivery
- Maintain knowledge of and adhere to RAINN’s policies and protocols at all times
Requirements
- Bachelor’s degree in social work, psychology, or a related field and/or equivalent experience
- A minimum 2 years’ experience of crisis hotline/intervention or related experience
- Minimum of 2 years’ experience serving in a lead or co-lead supervisory role responsible for providing feedback and delegating tasks to a team
- Must possess excellent English-language communication skills (oral and written)
- Must be familiar with instant messaging
- Must have basic computer and database proficiency
- Must type a minimum of 35 wpm with accuracy
- Ability to work well under pressure and maintain composure during stressful situations
- Ability to solve problems and deal with a wide range of situations
- Must complete and pass Tier 1 background investigation (administered by the Government)
- Must complete and pass a criminal background check administered by RAINN
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Employee assistance
- 403(b) retirement savings plan
- Paid vacation
- Sick leave
- Paid holidays
- Bonus week
- Free access to the building's fitness center
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
crisis interventionsafety planningactive listeningcoachingquality assurancecomputer proficiencydatabase proficiencytyping (35 wpm)problem-solving
Soft Skills
compassionate supporttrauma-informed carecommunication skillsteam collaborationcomposure under pressure
Certifications
Bachelor’s degree in social workBachelor’s degree in psychologyTier 1 background investigationcriminal background check