Client Success Manager
RainFocus
full-time
Posted on:
Location Type: Remote
Location: Utah • United States
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About the role
- Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
- Build relationships with clients and serve as their advocate by becoming a trusted adviser
- Leverage learnings from key accounts to drive value at scale to our broader client base
- Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
- Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
- Deliver best practices and coach clients to drive adoption and help clients derive value from the product
- Monitor and facilitate the client’s adoption of RainFocus product features and functions in relation to the client's overall business needs
- Coordinate with internal cross-functional teams to maximize overall account health
Requirements
- Bachelor’s degree, or equivalent combination of education and experience
- 3+ years of related client success experience
- 5+ years of professional business experience
- Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
- Experience working closely with Sales through client renewal process strongly preferred
- Previous work experience at a SaaS company preferred
- Proven success driving organization-wide initiatives
- Proven success collaborating and building strong relationships with internal and external stakeholders
- Excellent verbal and written communication skills
- Strong presentation skills
- Excellent organization and time management skills
- Comfortable working in a fast-paced environment
- Strong listening skills with a thoughtful approach to addressing client pain points
- Ability to assess changing priorities/tasks quickly and with ease
Benefits
- Competitive salaries
- Competitive benefits
- 401k
- Generous PTO
- Countless other team building activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client successbusiness analysisstrategic planningmetrics developmentrisk assessmentSaaS experienceexecutive business reviewsaccount managementadoption strategiesorganizational initiatives
Soft Skills
relationship buildingcommunicationpresentationorganizationtime managementlisteningadaptabilitycoachingadvocacycollaboration
Certifications
Bachelor's degree