Rain

Customer Experience Associate

Rain

full-time

Posted on:

Location Type: Remote

Location: Singapore

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About the role

  • Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support.
  • Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources.
  • Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution.
  • Document customer interactions clearly and consistently in our support platform (Zendesk).
  • Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions.
  • Contribute to the knowledge base and process updates, helping improve support documentation and workflows.
  • Represent Rain’s values of empathy, clarity, and trust in every interaction.

Requirements

  • 3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services.
  • Excellent written and verbal communication skills.
  • A calm, professional approach when dealing with sensitive or high-pressure situations.
  • Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.).
  • A proactive mindset — you look for ways to improve both customer experience and team efficiency.
  • Genuine curiosity about fintech, financial inclusion, and improving global money movement.
Benefits
  • Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
  • Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
  • Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
  • Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
  • Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
  • Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
  • Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
  • Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
excellent written communicationexcellent verbal communicationcalm approachprofessional approachattention to detailproactive mindsetcuriosity