Account Manager – APAC

Rain

full-time

Posted on: 1/15/2026

Location Type: Remote

Location: Singapore

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💰 $80,028 - $148,700 per year

About the role

Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration
Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Support the design and implementation of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with product managers to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Bachelor's degree in Business, Analytics, Economics, or a related field
2-6+ years of experience in a customer success or similar role, preferably at a B2B company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Fluent in Mandarin

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisproduct analyticscustomer lifecycle managementonboarding workflowsupsellcross-sellmetrics trackinguser storiesbusiness requirements

analytical skillsproblem-solvingcommunicationcollaborationindependenceownership

Bachelor's degree