Rain

Technical Support Analyst

Rain

full-time

Posted on:

Location Type: Remote

Location: Singapore

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Tech Stack

SQL

About the role

  • Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations.
  • Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed.
  • Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.
  • Maintain accurate documentation and create troubleshooting guides for recurring issues.
  • Track trends and suggest improvements to prevent future issues.
  • Support new feature testing, integrations, and platform updates as needed.
  • Ensure all tickets and incidents meet internal SLAs and quality standards.

Requirements

  • 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
  • Strong analytical and problem-solving skills with a detail-oriented approach.
  • Familiarity with APIs, data analysis, and debugging workflows.
  • Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems.
  • Clear communication skills with the ability to translate technical information for non-technical users.
  • Ability to prioritize effectively and manage multiple complex cases at once.
  • A collaborative mindset and a passion for continuous learning.
Benefits
  • Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
  • Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
  • Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
  • Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
  • Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
  • Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
  • Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
  • Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIsdata analysisdebugging workflowstechnical supportproduct operationstroubleshootingfeature testingincident managementSLA compliancequality standards
Soft skills
analytical skillsproblem-solvingdetail-orientedclear communicationprioritizationcollaborationcontinuous learning