Solutions Architect
Rain
full-time
Posted on:
Location Type: Remote
Location: Singapore
Visit company websiteExplore more
Tech Stack
About the role
- Lead customer implementations from technical discovery from onboarding to production deployment.
- Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations.
- Support customer conversations around API capabilities and guide clients through Rain platform development.
- Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions.
- Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes
Requirements
- 4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
- Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
- Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
- Strong communication abilities to explain complex products to both technical and non-technical audiences
- Hands-on experience with JavaScript, SQL, and/or other programming languages
- Ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
- Comfort thriving in early-stage environments where you can build processes from scratch
- Fluent in Mandarin.
Benefits
- Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
- Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
- Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
- Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
- Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
- Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
- Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
- Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptSQLsystem integrationsAPI capabilitiestechnical discoveryproduction deploymenttechnical solutionsplatform developmenttroubleshootingcustomer implementations
Soft skills
problem-solvingcustomer focuscommunicationindependent workproject managementadaptabilitycollaborationinfluencingadvocacyprocess building
Certifications
Bachelor's degree in EngineeringBachelor's degree in BusinessBachelor's degree in Computer ScienceBachelor's degree in Information Technology