Own the customer lifecycle post-sales, through onboarding, and into adoption, renewal, and expansion.
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding and integration.
Drive revenue by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals & commercials end-to-end.
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
Support the design and implementation of onboarding workflows for new business customers.
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
Work with product managers to define business requirements for onboarding and create user stories.
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

Requirements

Bachelor's degree in Business, Analytics, Economics, or a related field
2-6+ years of experience in a customer success or similar role, preferably at a B2B company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Fluent in Mandarin
Desirable but not mandatory: Experience in the financial services or credit card industry, Familiarity with SQL and other data query tools, Knowledge of customer onboarding best practices in a tech-driven environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

data analysisproduct analyticsSQLdata query toolscustomer onboarding best practices

analytical skillsproblem-solving skillscommunication skillscollaborationindependence

Bachelor's degree