Lead business analysis deliverables for complex projects and programmes across the organisation
Mentor and support other business analysts including management of more junior business analysts
Understand and clearly define the scope of change initiatives
Support in the development of business cases for major investment programmes
Work with customer, technical and other teams to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
Prepare and lead requirements gathering workshops
Elicit, document and prioritise high level business requirements and elaborate these to a detailed level
Manage the prioritisation of change initiatives and requirements
Develop operating models including ‘as-is’ and ‘to-be’ process documentation
Engage and collaborate with customer experience and UI designers
Define requirements for procurement and supplier selection (e.g. RFI, RFP)
Coordinate and input into the procurement evaluation process, evaluating suppliers’ proposals and capability to meet the requirements
Review technical designs to ensure the solution meets the requirements and rail industry standards
Produce relevant functional, operational process and technical material to validate solutions with stakeholders and suppliers
Act as a critical voice to stakeholders, delivery colleagues and suppliers in order to achieve solutions that are fit for purpose and facilitate collaboration. Ensure a thorough impact analysis has been carried out and solution design details are documented accurately prior to development commencing.
Support internal and suppliers’ QA teams in reviewing acceptance criteria, ensuring that the team builds and achieves those criteria
Support defect management activities during the development and assurance stages
Proactively identify risks and issues, undertake impact assessments and develop successful mitigation plans
Measure and report on benefits delivery
Provide input into future development roadmaps
Contribute to the development of the RDG Business Analysis Practice, developing standards and increasing the capability of business analysis at RDG.

Requirements

Demonstrable experience as a Senior Business Analyst with a proven track record of delivering complex solutions across diverse projects and environments
Experience of leading small business analysis teams and seeking to improve business analysis standards and practices
Experience of working with in complex programmes and stakeholder environments, engaging with multiple parties and managing conflict to elicit requirements and undertake analysis
Minimum of 5 years working as a business analyst or in a closely related area in a professional environment
Experience of public sector procurement, ITSO, mobile or payment cards would be beneficial
Excellent analytical and problem-solving skills
Experience and knowledge of analysis activities across the full project development lifecycle
Experience in translating technical details into a non-technical level when explaining and presenting to stakeholders.
Proven experience in analysing complex information, synthesising input from multiple stakeholders, and translating functional and technical solution design details into structured coherent documentation.
System and process modelling and re-engineering
Experience of producing and critiquing data/workflow diagrams and wireframes
Understanding of design thinking and customer experience analysis including journey mapping
Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running various sessions and posing the right questions to gather requirements and feedback on solution design
Understanding of data privacy and GDPR regulation and legislation
Attention to detail and proactiveness with forward planning, enabling issues to be identified, coupled with thoroughness and a determination to resolve them
Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required
Experience of prioritizing tasks and managing deadlines, proactive and delivery focused
Exposure to project management processes for agile and waterfall projects
Data analysis and modelling skills to investigate issues and identify impacts (Excel/SQL/Tableau) is beneficial
Strong adaptable communication and presentation skills tailored to support a diverse range of stakeholders

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringprocess documentationdata analysissystem modellingworkflow diagramswireframesimpact assessmentsprocurement evaluationsolution design

Soft Skills

analytical skillsproblem-solving skillscollaboration skillsfacilitation skillscommunication skillsattention to detailproactivenessadaptabilityconflict managementstakeholder engagement