Rail Delivery Group

Product Owner – Railcard Validation Service

Rail Delivery Group

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • This isn’t an exhaustive list, but things you can expect to be involved with include:
  • - Develop the Railcard Validation Service product strategy and roadmap, including business case for future investment, aligned with RDG’s wider business strategy and customer needs.
  • - Act as subject matter expert on the Railcard Validation Service, engaging with train operating companies, technology partners, and other stakeholders to gather feedback and align product goals.
  • - Identify, prioritise and deliver the product backlog, including new features and enhancements, based on business value, customer needs and technical feasibility.
  • - Lead work on data quality and service performance to ensure accurate and reliable Railcard verification across industry.
  • - Continuously reflect on the product development process and seek ways to improve efficiency, quality, and customer satisfaction.
  • - Lead procurement and management of third-party suppliers to support delivery as required. Optimise spend and ensure compliance with contractual commitments, including deliverables, SLAs and KPIs.
  • - Conduct ongoing review of market and customer needs to stay informed about trends, feedback, and user behaviour, informing product roadmap and backlog prioritisation.
  • - Support adoption of the Railcard Validation Service across the industry and ensure compliance with technical and operational guidelines.
  • - Analyse key performance indicators for the service to identify and address operational issues proactively.
  • - Manage budgets and identify opportunities for efficiencies and optimisation of spend.
  • - Support promotion and understanding of the Railcard Validation Service by reviewing and validating internal and external communications.

Requirements

  • - Demonstrable experience working in a modern agile Product Manager role, developing a product roadmap and managing a product end-to-end to grow usage and customer satisfaction
  • - Experience developing a deep understanding of customer needs and translating into clear product requirements
  • - Experience developing and prioritising a product backlog and driving delivery of the product roadmap
  • - Data-driven and performance mindset - ability to analyse data, form hypotheses, and decide what to do next
  • - Customer first approach balanced with commercial acumen
  • - Effective stakeholder management skills and an excellent communicator
  • - Hands-on approach, not just theoretical
  • - Strong work ethic with a real commitment to continuous improvement and working as a team
Benefits
  • **Why Work for RDG?**
  • We offer a highly competitive package, including:
  • - 75% off rail travel for personal and family use, plus international rail discounts.
  • - 30 Days annual leave (plus buy/sell options and additional leave for key life events)
  • - Season ticket loan for commuting costs.
  • - Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
  • - Pension scheme – up to 11.58% employer contribution.
  • - Private medical insurance (Vitality PPP) including mental health and specialist care.
  • - Discounted gym membership and access to wellbeing programmes.
  • **Career Development & Progression**
  • You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.
  • **Apply Now & Shape the Future of UK Rail**
  • If you are interested in joining RDG as a Lead Solution Architect and shaping the future of digital ticketing, we’d love to hear from you!
  • Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.
  • ***Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.***

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product strategyproduct roadmapproduct backlogdata analysisperformance indicatorsbudget managementprocurement managementservice performancecustomer needs assessmentagile methodology
Soft skills
stakeholder managementcommunicationcustomer focusteamworkcontinuous improvementcommercial acumenleadershipproblem-solvingadaptabilitywork ethic