Radius Global Solutions LLC

Account Executive

• The Sales Representative is a crucial link between the company and potential customers.
• Primary responsibilities include effectively communicating and promoting products or services on behalf of the company and its clients, generating a customer base while maintaining a high level of customer satisfaction.
• The Sales Representative must provide a professional, positive, and empathetic experience to each consumer engagement, as well as adhere to all applicable company, client, and regulatory requirements.
• Meet or exceed productivity goals established by the Client and Company
• Efficiently manage customer accounts and file records according to Company and Client work standards: Sell customers on new or enhanced services.
• Assist customers with issues and concerns they are experiencing during the use of the product and/or service.
• Efficiently handle and maintain customers’ accounts.
• Accurately and thoroughly update and document account notes.
• Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards.
• Quickly make knowledge-based decisions to resolve the related issues.
• Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
• Complete all assignments as required or requested by Operations management
• Maintain knowledge, understanding, and compliance with Client policies and procedures
• Communicate professionally and appropriately with clients, consumers, co-workers, and management
• Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
• Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Adhere to all Company and customer confidentiality and security policies and procedures
• Perform other duties as assigned