Radius Global Solutions LLC

Financial Planning and Analysis

• Meet or exceed productivity goals established by the Client and Company
• Efficiently manage customer accounts and file records according to Company and Client work standards: o Efficiently handle and maintain customers’ accounts o Accurately and thoroughly update and document account notes o Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards o Negotiate for payment arrangements on delinquent accounts o Quickly make knowledge-based decisions to resolve the related issues
• Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
• Complete all assignments as required or requested by Operations management
• Maintain knowledge, understanding, and compliance with all federal, state, and local laws and regulations within functional area and with Client policies and procedures
• Communicate professionally and appropriately with clients, consumers, co-workers, and management
• Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
• Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations within functional area and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Adhere to all Company and customer confidentiality and security policies and procedures

Financial Care Agent