Radicle Health

Customer Success Manager

• Serve as the primary point of contact for mid-market accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products.
• Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts.
• Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members.
• Educate mid-market customers on best practices and new features to maximize the value of Radicle products.
• Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations.
• Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other CRM tools.
• Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services.
• Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time, providing accurate forecasting throughout the renewal process.
• Achieve net revenue retention targets.
• Attend promotional events at industry related conferences.
• Work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.
• Manage complex mid-market or enterprise accounts and scale adoption and revenue within this segment.

Account Executive

• Own the full sales cycle from outbound prospecting to close for mid-market accounts.
• Generate pipeline through targeted outreach and execution of ABM campaigns in collaboration with marketing.
• Engage multiple stakeholders across executive, clinical, and operational teams to build consensus and urgency.
• Follow Radicle’s SPICED sales process with rigor, ensuring high-quality discovery, qualification, and value alignment.
• Maintain exceptional CRM hygiene in Salesforce—updating stages, activities, and forecasts daily.
• Leverage Gong to review calls, identify deal risks, refine messaging, and coach yourself to higher performance.
• Deliver accurate 90-day forecasts with minimal variance.
• Stay current on regulatory drivers and trends in healthcare and human services to position Radicle’s solutions effectively.
• What Success Looks Like in 12 Months:
• Closed $800K+ in new ARR.
• Personally sourced 60%+ of your pipeline.
• Consistently 3–4× pipeline coverage.