Radicle Health

Implementation Consultant

Radicle Health

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $60,000 - $75,000 per year

About the role

  • Own the successful execution of implementation projects for new and existing customers, ensuring a smooth and timely transition from sales to full product implementation.
  • Collaborate with customers to gather requirements and align on the solution design to meet their business objectives.
  • Serve as a product expert to customers and internal teams, providing consultation on best practice recommendations.
  • Configure the solution based on client requirements, ensuring that all necessary features and functionality are set up correctly.
  • Ensure thorough testing of configuration to ensure the system works as expected and resolve any issues that arise.
  • Identify and resolve any technical issues that arise during the implementation process, collaborating with Product and Engineering teams when necessary.
  • Define, maintain, and track project timelines to ensure on-time, in-scope, and under-budget implementations.
  • Maintain clear project documentation and updates to keep all teams aligned with status, progress, and outcomes.
  • Work closely with the Customer Success, Product, and Sales teams to ensure seamless communication and alignment during the implementation process.

Requirements

  • 2-5 years of experience in Implementation, Professional Services, or Consulting, ideally in enterprise SaaS, including 1+ years of managing software implementation projects
  • Proven expertise in project management and the software implementation lifecycle, leveraging experience and best practices to ensure successful project delivery
  • Demonstrated ability to anticipate customer needs, creatively problem solve, and contribute to team efforts and culture in a meaningful way
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Strong execution mindset with a focus on operational excellence
  • Demonstrated ability to establish high levels of trust and strong engagement with executive stakeholders
  • Social services, EHR software, HIPAA, or AWARDS experience are preferred.
Benefits
  • Unlimited PTO policy
  • Competitive medical, dental, and vision healthcare coverage
  • 401k matching
  • Paid holidays
  • Volunteer time off
  • Paid parental leave
  • Remote work stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsoftware implementationconfigurationtestingproblem solvingrequirements gatheringsolution designtimeline trackingdocumentation
Soft Skills
customer engagementteam collaborationcommunicationoperational excellencetrust buildingcreativityadaptabilityexecution mindset