Rad AI

Product Specialist

• Lead product training and support go-live: Play an integral role in implementation projects by leading product-related training and supporting go-live stabilization through engagement with customer admins and radiologists.
• Develop product expertise: Develop deep functional knowledge of one Rad AI product, articulating key features, workflows, and integrations.
• Understand core product workflows: Develop a deep understanding of core product workflows and best practices recommendations.
• Stay current on features and integrations: Stay current on new features, tools, and available integrations, and share that knowledge with pertinent Implementation team members.
• Create training materials: Assist in building training materials as needed.
• Facilitate team communication: Facilitate basic communication between implementation and product/engineering/technical support teams.
• Manage vendor tasks and escalations: Assist in tracking third-party vendor-related tasks and communications, escalating issues as needed, and documenting vendor interactions.
• Address product queries: Respond to product-related queries from customers and internal stakeholders as needed.
• Drive project success: Support project success through diligent execution of product-related training, learning internal processes, and communicating effectively within the immediate team.
• Act as a radiology workflow consultant: Serve as a trusted advisor to clinical and operational stakeholders, translating customer-specific radiology workflows into optimized product configurations and adoption strategies — not just training delivery.
• Conduct workflow discovery and gap analysis: Lead structured pre- and post-go-live workflow assessments with radiologists, department leads, and IT stakeholders to identify friction points, configuration needs, and adoption risks.
• Support pre-sales engagements: Partner with Sales to provide product and workflow expertise during demos and scoping discussions, helping translate prospect needs into implementation requirements.
• Communicate effectively: Demonstrate strong verbal and written communication skills.

Implementation Product Specialist

Implementation Specialist

• Develop and maintain HL7 and FHIR interfaces with our customers' systems, working closely with the customer's interface teams.
• Lead the standardization of our interfaces across products and the creation of documentation for our interfaces.
• Provide technical expertise, guidance, and support during product implementation to ensure successful customer utilization.
• Work on monitoring and alerting of interface health.
• Test and troubleshoot HL7 and FHIR implementations to ensure reliability and compatibility.
• Facilitate end-to-end implementation testing with customers.
• Provide end-to-end technical assistance for our new clients during their implementation testing process.
• Collaborate with Developers and Engineers on interface-related tasks to continually improve integration methods and/or custom functionality to meet customer needs.
• Provide advanced technical customer support as necessary after go-live.
• Assist in mentoring and upskilling teammates in HL7 and FHIR, and acting as an internal leader in FHIR and HL7 best practices.

Implementation Product Specialist

Senior Implementation Engineer