Rackspace Technology

Network Security Engineer III – Zscaler

Rackspace Technology

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudFirewalls

About the role

  • Provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems
  • Take ownership of complex network issues and ensures they are resolved and/or successfully documented
  • Accept and take ownership through to resolution of issues escalated by other Network Operations Engineers
  • Create training and mentoring opportunities for other engineers
  • Identify and resolve technical issues including troubleshooting latency, packet loss, and poor performance
  • Respond to DDoS attacks
  • Identify and resolve switch and router hardware and software failures
  • Identify and escalate problems with networking platforms or technologies
  • Plan and conduct complex maintenances to ensure standardization and uptime
  • Manage Internet providers and connectivity

Requirements

  • At least 5 years of recent networking experience
  • CCIE-level aptitude
  • A minimum of 12 months of experience in a customer service role
  • Excellent written and verbal communication skills
  • Critical thinking skills and the ability to provide solutions with precision during high-pressure situations
  • Schedule flexibility to include working a weekend day regularly and holidays as required by the business
  • Cloud/On-premises support for Cisco networking
  • Juniper firewalls
  • Zscaler
  • Is able to handle multiple tasks and prioritize work under pressure
  • Is comfortable and proficient in delegating tasks to other engineers
  • Is detail-oriented in documenting information and able to own customer issues through resolution
  • Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility
  • Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge
  • Identifies where process can be improved and engages managers and other teams to implement those improvements
Benefits
  • Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
  • Accommodation for disabilities or special needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingtroubleshootingDDoS mitigationswitch configurationrouter configurationcloud supporton-premises supportpacket loss resolutionlatency troubleshootingnetwork performance optimization
Soft Skills
communication skillscritical thinkingproblem-solvingtask prioritizationdelegationattention to detailmentoringownershipflexibilityteam collaboration
Certifications
CCIE