Senior Benefits Specialist
Rackspace Technology
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $75,000 - $130,000 per year
Job Level
About the role
- Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region.
- Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
- Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs.
- Support annual renewals by coordinating census data, reviewing pricing, validating assumptions, and partnering with leadership on recommendations.
- Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed.
- Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia.
- Maintain compliance calendars and support audits, regulatory filings, and documentation standards.
- Process limited benefits transactions in Workday and ensure data integrity across systems.
- Collaborate closely with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, terminations, mobility cases, and organizational changes.
- Exercise sound judgment within established governance frameworks and seek leadership alignment before implementing policy or strategic changes.
- Identify recurring service issues or process gaps and recommend improvements in coordination with leadership.
- Stay current on evolving benefits legislation and market practices across the Americas through ongoing professional development and broker engagement.
Requirements
- 7+ years of progressive, dedicated benefits experience (not generalist HR).
- Demonstrated experience managing vendors, renewals, escalations, and compliance-related activities.
- Strong working knowledge of U.S. benefits legislation; exposure to Canada, Mexico, and Colombia preferred.
- Experience supporting audits, regulatory filings, or compliance oversight activities.
- Proven ability to collaborate effectively and operate within leadership-directed governance structures.
- Strong communication skills and consistent follow-through.
- Experience with Workday and ticketing systems (SNOW preferred).
- High level of professionalism, discretion, and attention to detail.
- CEBS, SHRM-SCP, CBP, or related professional certifications preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits managementvendor managementcompliance oversightaudits supportdata integrityrenewals coordinationclaims revieweligibility verificationprocess improvementlegislation knowledge
Soft Skills
collaborationcommunicationjudgmentprofessionalismdiscretionattention to detailproblem-solvingleadership alignmentcustomer servicefollow-through
Certifications
CEBSSHRM-SCPCBP