Rackspace Technology

Network Security Engineer IV

Rackspace Technology

full-time

Posted on:

Location Type: Hybrid

Location: Cardiff • United Kingdom

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Job Level

SeniorLead

Tech Stack

Azure

About the role

  • The Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation.
  • This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
  • You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution.

Requirements

  • Proven experience (7+ years) in Networking/Network Security.
  • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
  • Solves complex problems
  • Works independently, receives minimal guidance
  • May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives
  • Acts as a resource for colleagues with less experience
  • Required - working knowledge of NSX-T, Palo Alto, Cisco FirePower, F5.
  • Desirable - working knowledge of Fortigate, Azure, Cisco Nexus, Panaroma, ACI, Cloudflare.
  • At least ONE relevant networking certification e.g. CCNA/P.
Benefits
  • Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
  • Create documentation for support and operations tasks regarding the above tools
  • Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
  • Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
  • Design, schedule and coordinate maintenances
  • Engineer and implement customized security solutions
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other Engineers and Administrators
  • Mentor and train lower level Rackers
  • Other Incidental tasks related to the job, as necessary.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NetworkingNetwork SecurityProblem SolvingAutomation
Soft skills
InitiativeIndependenceLeadershipCommunication
Certifications
CCNACCNP