Data Specialist – IT Operations
Lojas Renner S.A.
AWSAzureETLGoogle Cloud PlatformGrafanaMongoDBOraclePrometheusPySparkPythonSQL
Vice President – Enterprise Operations
Rackspace Technology
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Have full leadership responsibility for a company-wide support function, non-core business unit or a region.
- Develop strategic plans for own organizational entity.
- Oversee how we scale enterprise engagements, ensure operational excellence in delivery, and leverage AI-driven tools and processes to improve outcomes.
- Act as a bridge between enterprise clients, internal delivery teams, and executive leadership to ensure we deliver predictable, high-quality results that drive growth and customer satisfaction.
- Supervise directors and/or senior managers who have overall responsibility for the operation of their areas.
- Accountable for the financial performance of a support function, non-core business unit or region.
- Influence the allocation of resources across multiple divisions, regions or sub-functions.
- Establish goals and objectives ensuring alignment with business units and corporate strategic plans.
- Evaluate key business and organizational challenges; direct the development of new or innovative solutions.
- Collaboratively develop the functional long-term plans needed to achieve divisional and enterprise strategy.
- Set ROI expectations to achieve enterprise imperatives.
- Own operational strategy and delivery for enterprise customers across all functions.
- Build and optimize processes to ensure on-time, high-quality deliverables.
- Serve as a strategic partner to enterprise account leaders, ensuring operational alignment with customer expectations.
- Identify and implement AI-driven solutions to enhance enterprise operations (e.g., workflow automation, predictive analytics, service optimization).
- Partner with product/engineering, and ITS to operationalize AI-driven tools for customer-facing teams.
Requirements
- Bachelor's degree required, advanced degree preferred
- 15+ years of experience in enterprise operations, customer delivery, or program management, with at least 5 years in a senior leadership role.
- Experience with cloud technology companies with enterprise-level clients.
- Familiarity with customer success, technical delivery, and post-sales operations.
- Background in deploying AI/ML technologies for operational use cases.
- Excellent management skills with in-depth knowledge of organization's development design procedures and objectives.
- Ability to develop a vision and guide leadership through the change and implementation process.
- Ability to leverage resources to meet goals and objectives efficiently and effectively.
- Ability to adapt and lead through change.
- Proven track record of scaling enterprise operations in a technology or services environment.
- Executive Presence: C-suite interaction capability.
- Financial Acumen: Deep P&L management experience.
Benefits
- Discover your inner Racker: Racker Life
- Information on benefits offered is here
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise operationsprogram managementAI-driven solutionsworkflow automationpredictive analyticsservice optimizationP&L managementcloud technologyAI/ML technologiescustomer success
Soft skills
leadershipstrategic planningoperational excellenceresource allocationgoal settingchange managementcollaborationcommunicationadaptabilityexecutive presence
Certifications
Bachelor's degreeadvanced degree
