Race Communications

Retention Specialist

Race Communications

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $22 - $25 per hour

About the role

  • The Retention Specialist is a team player with integrity and an ability to lead by example.
  • A successful Retention Specialist will stay on track with goals and KPIs while providing an excellent support experience for our customers.
  • The Retention Specialist will develop and implement strategies to enhance customer retention, fostering long-term relationships through proactive engagement, personalized solutions, and exceptional service delivery.

Requirements

  • Qualifications and Experience:
  • Eligibility for US Employment without sponsorship
  • Minimum of 18 years of age
  • High School Diploma or GED or equivalent combination of education and experience is required
  • Customer service support experience or experience in Sales is preferred
  • Familiarity with CRM systems and practices required
  • 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
  • Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
  • Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
  • Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
  • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
  • Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
  • **Why Join Our Team:**
  • - Join a tight-knit crew—no faceless corporation vibes here
  • - Growth potential: promotions and new challenges are part of our DNA
  • - Competitive base salary
  • - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
  • - Free fiber internet service for all employees living in our service area
  • - A culture built on integrity, mutual respect, and a shared purpose

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesCRM systemscall center softwareticketing systemstelecom productstelecom servicescustomer retention strategiesproactive engagementpersonalized solutions
Soft skills
team playerintegrityleadershipgoal-orientedexcellent support experiencecommunicationflexibilityrelationship buildingservice deliverybilingual communication
Certifications
High School DiplomaGED