Race Communications

Internal Communications Specialist

Race Communications

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $36 - $40 per hour

About the role

  • Work will be primarily performed remotely from home office.
  • Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement.
  • Occasional travel to and work from other Race offices or off-site locations may be required.
  • Responsible for developing and implementing strategies to ensure timely and relevant dissemination of information to employees across various departments.
  • Fostering internal connectivity, sharing important updates, and celebrating achievements within the Race family.
  • Communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills.
  • Work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor.
  • Capable of working independently, as well as collaboratively with other Race team members across teams and levels of organization.

Requirements

  • Eligibility for US Employment without sponsorship
  • Minimum of 18 years of age
  • High School Diploma or GED or equivalent combination of education and experience is required
  • Customer service support experience or experience in Sales is preferred
  • Familiarity with CRM systems and practices required
  • 2-3 years of experience in customer service, retention, or a related field, preferably in the telecom industry
  • Familiarity with telecom products, services, and technology, and the commitment to stay up-to-date with industry developments and trends
  • Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems
  • Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs
  • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
  • Bilingual communication skills are considered a plus, particularly when serving diverse communities
Benefits
  • 100% Company-Paid Medical and Dental Benefits
  • Free Fiber Internet Service
  • Competitive base salary
  • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
  • A culture built on integrity, mutual respect, and a shared purpose

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service supportsales experienceCRM systemscall center softwareticketing systemstelecom productstelecom servicestelecom technologybilingual communication
Soft skills
effective communicationcollaborationindependenceadaptabilityprofessional demeanorinterpersonal skillsorganizational skills
Certifications
High School DiplomaGED