Rabbet

Customer Success Manager

• Drive Revenue Growth: Define and execute a strategy using SaaS post-sales mechanics
• Accelerate Time-to-Value: Redesign and own the customer lifecycle to deliver a clear, measurable ROI
• Build Customer Advocacy: Turn customer success into market impact through structured advocacy programs
• Strategic Product Partnership: Map out a new product input path to synthesize unprioritized customer feedback
• Lead with Ownership: Instill a culture of high agency and ownership
• Optimize Operations: Clear up and simplify the Sales-to-CS handoff
• Scale the Team: Lead post-sales teams through scale without adding excess headcount or tool costs
• Inspect and Expand: Inspect Quarterly Business Review motions

VP of Customer Success

Product Marketing

• Rabbet is a fast-growing real estate investment platform that empowers owners, capital partners and service providers to manage construction finance and development more efficiently.
• Develop and execute comprehensive go-to-market plans for product launches, including messaging, positioning, and marketing campaigns.
• Define and communicate product value propositions to target audiences across channels.
• Create tailored messaging and content for ideal customer profiles (ICP) across product lines to support lead generation.
• Conduct market research and competitive analysis to inform website landing pages, sales collateral, and other marketing materials.
• Develop and manage email marketing strategies, including newsletters and performance tracking.
• Collaborate with SMEs to create thought leadership content: blog articles, industry reports, paid and organic social campaigns.
• Create sales enablement tools: pitch decks, case studies, landing pages and FAQs to support sales.
• Maintain shared marketing asset libraries and ensure consistent messaging across Product, Sales, and Customer Success.
• Track key sales pipeline metrics, maintain ICP profiles, and analyze win-loss trends to refine targeting and conversion strategies.

VP of Customer Success

Product Marketing Manager