R3 Continuum

Senior Manager, Customer Partnerships

R3 Continuum

full-time

Posted on:

Location Type: Hybrid

Location: Bloomington • Minnesota • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $77,312 - $88,850 per year

Job Level

Senior

About the role

  • Responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers.
  • Ensures seamless transitions from sale to implementation, driving ongoing account performance, and identifying opportunities for retention and growth.
  • Serves as a trusted advisor to customers and an internal advocate, collaborating closely with Clinical SMEs, Operations, Sales, IT, Accounting, and Product.
  • Build, strengthen, and maintain a book of business including long-term customers, to support retention, revenue growth, and quarterly performance goals.
  • Serve as the primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes.
  • Provide proactive and timely communication, education, and support to assigned customers.
  • Conduct recurring strategic check-ins to review service utilization, program performance, and emerging needs.
  • Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts.
  • Lead new customer onboarding, coordinating with Operations, SMEs, IT, and Accounting to ensure a seamless launch.
  • Maintain accurate documentation and data integrity in CRM systems (HubSpot preferred).

Requirements

  • Demonstrated ability to build, nurture, and retain strong customer relationships.
  • Expertise in presenting and articulating product value; ability to serve as an SME for R3 Solutions.
  • Strong customer service orientation with proven success managing complex escalations.
  • Ability to analyze data, identify trends, and translate insights into strategies and recommendations.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Proven ability to develop renewal, retention, and expansion strategies.
  • Excellent verbal and written communication skills; skilled presenter to diverse audiences.
  • High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools.
  • Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy.
  • Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development.
  • Understanding of healthcare, EAP, benefits, or behavioral health systems and environments.
  • Bachelor’s degree from an accredited institution required.
  • 4 years of experience in Account Management, Client Success, or Customer Partnerships required.
  • 2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred.
Benefits
  • paid time off (PTO)
  • parental leave
  • paid holidays
  • insurance (medical, dental, vision, life, STD, LTD)
  • flexible schedules
  • a 401k program with company match
  • profit sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer relationship managementrenewal strategiesretention strategiesexpansion strategiesproblem-solvingcritical thinkingpresentation skillsstrategic planningservice utilization analysis
Soft Skills
customer service orientationcommunication skillsorganizational skillscollaborationrelationship buildinganalytical skillstime managementadaptabilitytrustworthinessleadership