R3 Continuum

Account Manager

• Responsible for strengthening and expanding R3’s strategic, clinical, and operational relationships with customers.
• Ensures seamless transitions from sale to implementation, driving ongoing account performance, and identifying opportunities for retention and growth.
• Serves as a trusted advisor to customers and an internal advocate, collaborating closely with Clinical SMEs, Operations, Sales, IT, Accounting, and Product.
• Build, strengthen, and maintain a book of business including long-term customers, to support retention, revenue growth, and quarterly performance goals.
• Serve as the primary point of accountability for customer satisfaction, strategic alignment, and performance outcomes.
• Provide proactive and timely communication, education, and support to assigned customers.
• Conduct recurring strategic check-ins to review service utilization, program performance, and emerging needs.
• Identify, pursue, and close upsell and cross-sell opportunities to drive growth within assigned accounts.
• Lead new customer onboarding, coordinating with Operations, SMEs, IT, and Accounting to ensure a seamless launch.
• Maintain accurate documentation and data integrity in CRM systems (HubSpot preferred).

Senior Manager, Customer Partnerships

Director

• Drive net-new business acquisition by identifying, engaging, and converting prospective clients in target markets.
• Develop and execute strategic, consultative sales plans that align with R3’s growth objectives and client needs.
• Leverage deep knowledge of mental health and behavioral health programs to design innovative, customized solutions for complex organizational challenges.
• Build and maintain a robust pipeline of qualified opportunities through proactive prospecting, networking, and relationship development.
• Partner cross-functionally with Sales, Marketing, Client Partnerships, Clinical, Product, Operations and Legal teams to ensure proposed solutions are feasible, scalable, and deliver measurable impact for clients.
• Provide accurate forecasting and reporting on sales activities, pipeline status, and revenue projections to the VP of Client Solutions.
• Represent R3 at industry events, conferences, and client meetings to strengthen brand presence and uncover new opportunities.

Director Client Solutions

Director, Client Solutions

• Strengthening and expanding R3’s strategic, clinical, and operational relationships with customers
• Ensuring seamless transitions from sale to implementation
• Driving ongoing account performance
• Identifying opportunities for retention and growth
• Serving as a trusted advisor to customers and an internal advocate
• Building and maintaining a book of business including long-term customers
• Ensuring customer satisfaction, strategic alignment, and performance outcomes
• Providing proactive communication, education, and support to assigned customers
• Conducting recurring strategic check-ins to review service utilization, program performance, and emerging needs
• Delivering and interpreting annual stewardship reports and performance summaries, translating data into actionable insights
• Identifying and closing upsell and cross-sell opportunities
• Leading renewal activities including preparation, strategy development, contract review, and negotiations
• Leading new customer onboarding and system integrations
• Supporting internal teams in resolving process deviations and ensuring adherence to required workflows
• Partnering with Sales on proposals and presentations
• Collaborating with Accounting on invoices and audits
• Maintaining accurate documentation and data integrity in CRM systems
• Representing R3 at industry events

QA Engineer

• The Clinical Quality Assurance Manager oversees quality assurance (QA) with clinical emphasis to ensure client satisfaction and revenue growth in the QA department.
• This position is responsible for QA training, identification of root causes for QA issues, continuous QA improvement, and measurement of outcomes to establish quality benchmarks.
• Utilize clinical expertise to provide quality oversight for the QA department including clinical review of FFD and FFD-VS reports.
• Set quality assurance operational processes and strategies
• Create and maintain a weekly department scorecard that includes key performance indicators
• Recommend system and process enhancements for more efficient and quality work output
• Address and resolve customer quality concerns
• Report on any provider clinical quality trends to Network Development and the dyad leaders
• Develop and implement the training program for QA Specialists
• Complete annual employee performance reviews for the direct reports

Senior Manager, Customer Partnerships

Director Client Solutions

Director, Client Solutions

Senior Manager, Customer Partnerships

QA Clinical Manager