R3 Continuum

Account Manager

• The Director of Customer Partnerships is the retention and expansion leader for R3’s existing customer portfolio.
• This role owns the post-sale customer lifecycle—implementation, adoption, outcomes, renewal, and account growth.
• The Director builds executive-level relationships, leads renewal and expansion strategy, and partners cross-functionally to deliver excellent customer experiences.
• Maintain customer health plans for assigned accounts (stakeholder mapping, adoption/utilization strategy, open issues, renewal timeline, and expansion roadmap).
• Collaborate on renewal operating rhythm: timeline, internal alignment, and customer discovery.

Director, Customer Partnerships