R3 Continuum

Senior Manager, Customer Partnerships

R3 Continuum

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $77,312 - $88,850 per year

Job Level

Senior

About the role

  • Strengthening and expanding R3’s strategic, clinical, and operational relationships with customers
  • Ensuring seamless transitions from sale to implementation
  • Driving ongoing account performance
  • Identifying opportunities for retention and growth
  • Serving as a trusted advisor to customers and an internal advocate
  • Building and maintaining a book of business including long-term customers
  • Ensuring customer satisfaction, strategic alignment, and performance outcomes
  • Providing proactive communication, education, and support to assigned customers
  • Conducting recurring strategic check-ins to review service utilization, program performance, and emerging needs
  • Delivering and interpreting annual stewardship reports and performance summaries, translating data into actionable insights
  • Identifying and closing upsell and cross-sell opportunities
  • Leading renewal activities including preparation, strategy development, contract review, and negotiations
  • Leading new customer onboarding and system integrations
  • Supporting internal teams in resolving process deviations and ensuring adherence to required workflows
  • Partnering with Sales on proposals and presentations
  • Collaborating with Accounting on invoices and audits
  • Maintaining accurate documentation and data integrity in CRM systems
  • Representing R3 at industry events

Requirements

  • Bachelor’s degree from an accredited institution required
  • 4 years of experience in Account Management, Client Success, or Customer Partnerships required
  • 2 years of experience in EAP, behavioral health, HR benefits, or a related field, preferred
  • Demonstrated ability to build, nurture, and retain strong customer relationships
  • Expertise in presenting and articulating product value
  • Strong customer service orientation with proven success managing complex escalations
  • Ability to analyze data, identify trends, and translate insights into strategies and recommendations
  • Strong analytical, critical thinking, and problem-solving skills
  • Proven ability to develop renewal, retention, and expansion strategies
  • Excellent verbal and written communication skills; skilled presenter to diverse audiences
  • High proficiency in Microsoft Office Suite, Power BI, CRM platforms (HubSpot preferred), and Copilot/AI tools
  • Strong organizational skills, with the ability to prioritize competing demands and maintain accuracy
  • Effective collaborator with cross-functional teams including Operations, Clinical, Sales, IT, Accounting, and Network Development
  • Understanding of healthcare, EAP, benefits, or behavioral health systems and environments
Benefits
  • paid time off (PTO)
  • parental leave
  • paid holidays
  • insurance (medical, dental, vision, life, STD, LTD)
  • flexible schedules
  • a 401k program with company match
  • profit sharing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successcustomer partnershipsdata analysisstrategic planningrenewal strategiesretention strategiesexpansion strategiesproblem-solvingpresentation skills
Soft Skills
customer relationship buildingcustomer service orientationanalytical thinkingcritical thinkingcommunication skillsorganizational skillscollaborationnegotiationproactive communicationstrategic alignment
Certifications
Bachelor's degree