R1 RCM

Client Services Specialist

R1 RCM

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $42,433 - $53,042 per year

Job Level

Junior

Tech Stack

AzureCyber SecurityServiceNowTableau

About the role

  • Provide technical support and troubleshooting services for specific R1 applications critical to Revenue Performance Solution and Revenue Recovery services
  • Resolve a queue of tickets submitted to Application Support by internal and external stakeholders
  • Demonstrate advanced troubleshooting skills, logical analysis/research skills and complex problem resolution skills
  • Write user stories with accurate acceptance criteria for development/product owners
  • Ensure responses meet or exceed SLAs for support tickets
  • Perform root cause analysis and maintain ticket ownership from first contact to resolution
  • Manage application configuration for function, cybersecurity, and performance
  • Create and maintain Standard Operating Procedure documentation
  • Complete ad-hoc projects and assignments
  • Report to the Application Support Manager

Requirements

  • 1+ years of customer service experience
  • Proven experience in working with at least one reporting based product (MS Excel, MS Power BI, Tableau, etc.)
  • Proficient in Microsoft Word, Excel, Outlook, PowerPoint
  • Excellent verbal and written communication skills
  • Strong attention to detail and organization skills (desired)
  • Ability to test, analyze, troubleshoot and isolate complex problems (desired)
  • Experience working in a remote environment with a ticket-based system (Jira, Azure DevOps, ServiceNow, Salesforce) (desired)
  • Service-oriented with demonstrated ability to maintain high levels of customer satisfaction (desired)
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