Junior IT Service Desk Specialist

DecisionPoint Corporation

full-time

Posted on: 9/21/2025

Origin: • 🇺🇸 United States • Virginia

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Junior

AzureCyber SecurityDNSMacOSServiceNowTCP/IP

About the role

Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices

Active Top Secret clearance with SCI eligibility
Associate Degree in Information Technology, Computer Science, or a related field (Bachelor’s preferred)
One (1) year of relevant experience
CompTIA Security+ (must be current and compliant with DoD 8570 or relevant agency policy)
Recommended certifications: CompTIA A+, ITIL v4 Foundation, Microsoft 365 Fundamentals or Azure Fundamentals
Troubleshooting hardware and software issues across Windows and macOS platforms
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Utilize remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM)
Experience operating ticketing systems (ServiceNow, BMC Remedy, Jira) for incident tracking and escalation
User account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
Awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Strong written and verbal communication, effective customer service, and problem-solving skills
Ability to participate in or support shift-based or on-call operational schedules
Understanding of SLAs and ITIL practices
Must be able to work fully on-site at Norfolk Naval Shipyard