Senior Customer Service Rep
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Deliver a high-quality patient experience through inbound and outbound call resolution
- Manage inquiries via multiple communication channels in a professional manner
- Review/interpret and answer questions regarding patient statements and related areas
- Utilize health care industry term knowledge (e.g., primary care, provider, benefits, HIPAA)
- Research information using available resources and FAQ to source information rapidly
Requirements
- High school diploma or GED, preferred
- Minimum 1 year of experience in a healthcare call center environment
Benefits
- Comprehensive training and professional development
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationproblem-solvingcustomer serviceprofessionalism
Certifications
high school diplomaGED