Team Lead, Customer Service
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $29 per hour
Job Level
About the role
- Assist in establishing and implementing departmental initiatives.
- Complete performance evaluations, track time and attendance.
- Troubleshoot and resolve issues with client concerns with a sense of urgency.
- Train and educate staff on all necessary computer systems as well as new process changes.
- Ability to exhibit professional and positive disposition with a patient centric focus.
Requirements
- High School Diploma or GED, preferred
- Minimum 3 years’ experience in a healthcare call center
- Minimum 1 year in a Team lead or above role in a healthcare call center
Benefits
- Competitive benefits package
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
professional dispositionpositive dispositionpatient centric focustrainingeducating stafftroubleshootingissue resolutionperformance evaluationtime trackingattendance tracking
Certifications
High School DiplomaGED