Service Delivery Manager
R1 RCM
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,921 - $116,747 per year
About the role
- Define team vision, OKRs, and a roadmap aligned to enterprise priorities
- Lead structured discovery (qualitative and quantitative) to identify root causes, validate hypotheses, and define high-value opportunities
- Own the backlog and prioritization, communicate trade-offs, and make clear decisions with stakeholder alignment
- Partner across teams to deliver scalable analytics products and standardized reporting capabilities
- Proactively identify execution gaps, risks, and dependency issues; remove barriers and improve system-level throughput and quality
- Build trusted relationships through clear, accurate communication in complex or high-stakes situations
- Coach and develop leaders and individual contributors; guide teams through change with accountability and consistency
Requirements
- Experience owning roadmaps and measurable outcomes (OKRs or similar)
- Strong discovery, problem framing, and prioritization skills
- Proven cross-functional leadership and excellent communication
- People leadership experience building and coaching high-performing teams
- Preferred: enterprise analytics/reporting products; matrixed org experience; healthcare revenue cycle exposure.
Benefits
- eligible to participate in our annual bonus plan at a target of 10.00%
- competitive benefits package
- opportunity to constantly learn
- collaborate across groups
- explore new paths for your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OKRsanalytics productsreporting capabilitiesdiscoveryproblem framingprioritization
Soft Skills
leadershipcommunicationrelationship buildingcoachingaccountabilityconsistency