Enterprise Customer Success Manager
Ncontracts
Senior Manager, Client Success – Physician Billing
R1 RCM
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $100,838 - $127,950 per year
Job Level
Senior
Tech Stack
SaltStack
About the role
- Serve as trusted advisor and advocate for clients overseeing full revenue cycle
- Primary liaison between organization and clients driving strategic initiatives to enhance revenue performance
- Collaborate cross-functionally with billing, coding, operations, and technology teams
- Offer strategic guidance to maximize revenue collection, reduce costs, and improve account financial health
- Develop and maintain strong relationships with key stakeholders and ensure client satisfaction and retention
- Coordinate and communicate client contractual details for SLAs, performance-based pricing, fees and terms
- Responsible for identifying customer needs, developing solutions, and managing change at the account level
Requirements
- 7+ years of experience in revenue cycle management, healthcare operations, or client success roles
- Physician billing experience in specialty groups preferred; radiology, surgical, primary care, and/or others
- Strong knowledge of RCM processes, including billing, coding, claims management, and reimbursement
- Excellent communication, interpersonal, problem-solving, and leadership skills
- Proficiency in utilizing and optimizing EMR systems such as eClinicalWorks, NextGen, Epic, or Meditech
- Advanced computer skills including knowledge of patient accounting systems, analytic tools, and Microsoft Office Suite
- Strong track record in managing multiple clients and priorities effectively
- Demonstrated success in performance monitoring, revenue optimization, and process improvement
- Strong analytical skills with experience in financial reporting, KPI tracking, and revenue performance analytics
- Familiarity with healthcare compliance regulations such as HIPAA, CMS guidelines, and payer requirements
