R/GA

Director

• Lead the end-to-end technical project and delivery lifecycle: Guide technical projects from discovery and scoping to final release and post-launch support, defining activities, milestones, and outputs with teams and clients for a seamless, efficient delivery process.
• Shape technical approaches and strategy: Provide strategic input during planning, translating abstract concepts into concrete technical tasks, estimates, and requirements. Collaborate with tech leads and clients to clarify upcoming work and build momentum.
• Serve as a client-facing technical liaison: Act as the primary technical point of contact for clients, confidently discussing concepts like web architecture, APIs, and release processes with both engineering teams and non-technical stakeholders. Translate business requests into technical work.
• Drive proactive risk and dependency management: Identify, document, and manage technical risks, inter-team dependencies, and roadblocks. Develop and implement mitigation strategies to maintain project momentum and keep the engineering team unblocked.
• Lead agile and process management: Manage the agile development process with client teams, leading key ceremonies such as sprint planning, daily stand-ups, backlog grooming, and retrospectives while fostering a collaborative engineering culture.
• Own scope and estimation: Independently create scopes and estimate technical tasks. Collaborate with Engineering and Program Management to define tasks and team composition, adapting approaches to fit project and client constraints. Bring structure to ambiguous work by defining logical steps, timelines, and roles.
• Oversee quality and release coordination: Manage testing cycles, bug triage, and coordinate deployment schedules with QA and Engineering Leads to ensure smooth, predictable release management. Actively monitor and verify the engineering team's work in development and staging environments.
• Handle technical information and action: Understand the technical intricacies of the work and proactively act on behalf of the engineering team to get questions answered, gather information, and clarify the implications of technical decisions. This includes reviewing technical documents and leading discussions to fill in missing details.
• Facilitate collaboration and communication: Participate in engineering discussions to identify risks and ensure productivity. Collaborate with designers on technical requirements. Communicate effectively with internal partners, providing clear status reports and escalating impediments.

Technical Delivery Director

Product Designer

• Lead the UX design on products, services and platforms across a range of industries
• Explore how AI-powered interactions (e.g. conversational UIs, generative interfaces, smart automation) can deliver more human experiences
• Design experiences that evolve and adapt to human interactions
• Use generative technology and other tools to concept, prototype, and test ideas faster and smarter
• Translate research into clear user flows, wireframes, and design systems
• Collaborate with visual designers, strategists, technologists and clients to shape the work
• Facilitate workshops and collaborative working sessions
• Present and rationalise design decisions to internal teams and external stakeholders
• Contribute to how we build, lead and evolve design teams at R/GA

Technical Delivery Director

Senior Experience Designer