Qurate Retail Group

Customer Support

• Supports the client to identify requirements, research design and document, submit proposals and implement approved solutions.
• Assists in the installation of technologies/systems, following approved processes and procedures.
• Analyzes performance of site technologies and systems, providing 1st level event and incident response, resolve and document status and lessons learned.
• Provides preventative maintenance on site-specific technologies, following established procedures with the authority to modify as necessary.
• Provides user support for site issues responding 24/7 as required and escalates problems as appropriate.
• Adjusts daily working hours to accommodate site activities, migrations and roll outs.
• Ensures adherence to industry and government standards while identifying exceptions.
• Implementing legal compliance measures.

IT Site Support Specialist

People Operations

• Partner with US Fulfillment site leaders as their go-to People advisor
• Own the translation and execution of enterprise People strategy within the fulfillment environment
• Drive core talent cycle delivery for your client group
• Lead change management for your client group through operational shifts
• Anticipate risks, mobilize resources, and keep leaders and teams aligned through transitions
• Coach and develop fulfillment leaders and managers on people decisions
• Build trusted relationships
• Lead, manage, and develop a team of People & Org Managers and Partners
• Use People data and operational metrics to diagnose issues

Senior Manager, People & Org Business Partner – US Fulfillment

Affiliate Manager

• Develop and communicate visual direction that supports key Brand initiatives and an exceptional in-store customer experience
• Translate the vision of Brand & Customer Experience into clear, actionable visual strategies and tools that store teams can execute consistently to drive sales
• Create detailed floor plans and planograms for each seasonal floor set
• Conduct in-store walkthroughs and reviews; provide feedback to ensure execution meets Brand standards
• Create and maintain Excel assortments, ensuring accuracy and alignment with merchandising strategy

Visual Merch Partner

• Provide initial policy interpretation guidance to team members
• Perform a variety of clerical duties including maintaining team member files and records
• Fulfilling correspondence needs with team members, creating letters and documents
• Maintain new hire orientation and onboarding, including databases
• Generate and collate reports around team member relations topics
• Works as support to assist in receipt and distribution of Payroll checks
• Leads site Wellness activities related to company benefits

People & Organization Coordinator

Procurement

• Manage acquisition process (sourcing, developing, and negotiating) for critical, complex categories ensuring competitive pricing, compliance with policies, limiting risk, and driving Total Procurement Value.
• Partner with Senior Level Stakeholders to develop and execute sourcing and contract strategies.
• Work with Manager – Service Procurement and Strategic Sourcing Team to review category spend.
• Research and evaluate current suppliers and develop new suppliers based on quality, service, support, reliability, price, innovation, and value-added capabilities.

Senior Procurement Buyer

• You are responsible for managing the household appliances merchandise group (SDA/MDA).
• You are responsible for organizing effective procurement strategies.
• You are responsible for the development and further development of new and existing products, programs and show concepts for various channels.
• You ensure achievement of the earnings budget for your area.
• You provide functional leadership to Junior Buyers and Assistant Buyers in your team with respect to assortment strategy and product selection.
• You regularly visit trade fairs and suppliers at home and abroad to develop new, future-proof concepts for multichannel retailing.
• You negotiate the best possible purchase prices and terms with suppliers.
• You set competitive prices while adhering to the division's pricing strategy.
• You ensure timely placement of daily deals, product premieres, campaigns and events.
• You are responsible for optimizations regarding efficiency, quality and cost-effectiveness.

Buyer, Household Appliances

Accountant

• Own and control the monthly financial close process, ensuring all activities and reviews are completed on time, aligned with control requirements, and delivered with accuracy and quality
• Prepare, review and deliver monthly, quarterly and annual financial reporting, including statutory accounts and SEC reporting, with clear commentary on significant variances
• Maintain strong balance sheet governance through analytical review, oversight of reconciliations, and leadership of investigations to resolve outstanding or complex items
• Ensure correct accounting treatment for significant contracts, accruals, reserves and adjustments, in compliance with FRS102 and US GAAP
• Take end-to-end responsibility for the accounting of non-operating entities within the UK Group
• Support internal and external audits, providing documentation, demonstrating controls, leading walkthroughs and responding confidently to queries
• Drive continuous improvement, reviewing and enhancing processes to strengthen financial control, efficiency and best-practice standards
• Lead or support financial projects from initiation to completion
• Provide cover for team members and deputies for the Accounting Manager when required

Senior Accountant

Infrastructure Engineer

• Provide 2nd and 3rd level support and troubleshooting for issues escalated from more junior engineers on installed technical solutions
• Seen by IT colleagues as a technical resource in their area of expertise
• Lead or participate in SWAT teams involving mission critical applications
• Leads in the evaluation of new technologies relative to their domain(s) and makes strategic recommendations
• Work independently to design environments of increasing complexity and scope
• Contribute to design specifications for cross system environments
• Provide guidance to the Architecture TRM and Guardrails within the technical expertise

Senior Infrastructure Engineer

• Manage the affiliate distribution portfolio for QVC and HSN across cable, satellite, vMVPD, and OTA platforms
• Lead carriage renewal negotiations and new distribution agreements
• Serve as the primary day-to-day contact for key affiliate and distributor partners
• Monitor and analyze subscriber trends, distributor performance, and competitive positioning
• Develop and present financial models and business cases for carriage renewals
• Track and ensure compliance with existing distribution agreements
• Collaborate cross-functionally with programming, streaming, commercial, and finance teams
• Stay ahead of industry trends, regulatory developments, and shifts in the MVPD/vMVPD/OTA landscape
• Support the identification and evaluation of new distribution and business development opportunities

Director, Affiliate Distribution

Content Creator

• responsible for assigned category and event content migrating across our customer platforms
• authorized to work in the Adobe Experience Management tool (AEM) and CMS, creating/building, scheduling and migrating content to QVC/HSN digital platforms
• supports day-to-day content development for the complete customer funnel: Homepage, Product Detail and the purchasing experience through customer cart
• create targeted Adobe Target campaigns via HTML, CSS, and JavaScript as well as knowledge of audience creation within Target
• in partnership with cross-functional teams including UX and IT, enforces platform standards and processes
• supports day-to-day compliance with key performance metrics including page load and weight, URL best practices and redirects
• responds to INRs in real time, partnering with IT to solve website and app issues in the moment in order to preserve the customer experience
• follows up with sr. leadership to explain issues and their resolution
• manages the cadence of hourly offer updates on customer-facing digital platforms when required
• collects and distills strategic direction and insights from key stakeholders: eCommerce, eMarketing, Copy, Design, UX, QA, UAT, Testing, and IT
• provides technical expertise when working with Marketing and eCommerce teams in developing site and app content campaigns, A/B testing, new features implementation, and platform roll-out
• identifies root cause issues within AEM/CMS and leverages expertise to identify and prioritize high-value platform enhancements
• finds and communicates opportunities for tool enhancements that allow the team to be more efficient
• authors detailed user documentation that serves as a how-to document for team members how to engage with AEM/CMS functionality
• supports digital content team members with training, troubleshooting, and building content in some cases
• this position has 24-hr. on-call responsibilities on a rotating basis
• responds to INRs immediately and works alone or with IT to find a solution in real time

Digital Content Developer

Social Media Manager

• Develop and implement the social media strategy in support of QVC's brand priorities across various platforms including Facebook, Instagram, TikTok, X, YouTube, Pinterest, and more
• Monitor brand, vendor, competitor, & influencer conversations utilizing QVC's social listening tools; Translate social listening insights into active community engagement, including thoughtful responses in comments, DMs, and across brand touchpoints
• Identify and act on cultural moments, trends, and emerging social behaviors (e.g., trending audio, formats, and conversations) to inform timely, relevant content opportunities
• Develop engaging, on-trend & consistent campaigns to align with QVC's priorities & promotions
• Responsible for daily posting and creation of content across QVC's social platforms
• Maintain social media/editorial content calendar
• Work cross-functionally with Marketing Accounts, Merchandising, eCommerce, Content Production, Host/Talent, Analytics, and Performance Marketing teams to build holistic marketing strategies and reporting
• Provide direction and feedback on our static image and video content strategy
• Analyze daily, weekly & monthly reporting to inform strategy across all social platforms; Actively monitor social pages for content & community building opportunities

Social Media Strategist

Human Resources

• Complete basic HR functions to include: Recordkeeping, including new hire paperwork, and maintaining team member files
• Complete Unemployment Audits
• Support internal and external audits
• Process HR reports for Frontgate, Grandin Road, CBI Marketing and e-Commerce teams
• Support HR operational and cyclical activities, including: Annual Performance and Development Reviews, Annual Our Voice Survey, Benefits Open Enrollment, Required team member trainings
• Serve as the primary Talent Acquisition coordinator in the posting of open positions, sourcing and screening candidates and scheduling interviews
• Manage timekeeping administration, coordinate bi-weekly payroll processing, and administer the monthly retail incentive program
• Coordinate HR activities and company events, in tandem with the Fun Committee
• Organize events for volunteer and community engagement that support QVC Group's Together for Good campaign
• Handle worker's compensation claims by obtaining incident/accident reports and generating first report of injuries (FROIs) for the corporate office
• Conduct New Hire Onboarding and Orientation for the Frontgate corporate team, and our brand partners
• Oversee internal audits for the HR department – gathering and providing requested documentation promptly to ensure compliance and controls are intact as defined according to company procedure
• Manage all FMLA, PLOA and leaves of absences to ensure accuracy
• As a member of the CBI HR team, supports coordination and implementation of CBI-wide programs and activities
• Promote and administer company procedures in coherence with CBI and QVC Group
• Perform related work as assigned by the Human Resources team, including support for our brand partners

HR Coordinator

Designer

• Provide design expertise for scheduled appointments (Studio and Home visits), virtual appointments, and "on-demand" design time.
• Identify and network with local organizations and businesses that would benefit from Design Solutions services and provide them with DS marketing materials.
• Support the retail store team in varied responsibilities, including order entry, visual floorsets and merchandising reinforcement of store maintenance and standards, and product training activities.

Design Consultant

• Support department, as led by Sr. Managers Technical Design
• Provide technical support in collaboration with partners
• Establish pattern blocks to maintain fit consistency for product
• Ensure standard grade rules are applied to each garment
• Complete technical specification packets including measurements specifications and construction details
• Communicate with vendors/factories all information necessary to create the garments
• Identify potential production, quality and costing issues
• Evaluate garment to determine compliance of spec, construction, fit intent, and aesthetic
• Participate in fit sessions on live models and mannequin
• Ensure all deadlines are met; support the T&A calendar objectives
• Collaborate and develop close working relationships with design, sourcing, merchandising, QA, sourcing offices and vendors

Associate Technical Designer

• Provide design expertise for scheduled appointments (Studio and Home visits), virtual appointments, and "on-demand" design time
• Identify and network with local organizations and businesses that would benefit from Design Solutions services
• Support the retail store team in varied responsibilities, including order entry, visual floorsets and merchandising reinforcement, and product training activities