Spanish Bilingual Customer Service Specialist
Qurate Retail Group
full-time
Posted on:
Location Type: Remote
Location: Tennessee • Virginia • United States
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Job Level
About the role
- Assist Spanish and English speaking customers
- Handle a high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
Requirements
- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Follow HSN computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours
Benefits
- competitive compensation
- paid time off
- employee assistance program
- parental leave
- paid volunteer hours
- amazing company discounts
- health care benefits starting on day 1
- 401(k)
- tuition reimbursement benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencerefund processingpayment processingorder placementaccount data analysistechnical troubleshootingvirtual environment navigation
Soft Skills
bilingual communicationpersonalizationadaptabilityproblem-solvinginterpersonal skillstime management