QuotaPath

Account Manager

QuotaPath

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 per year

About the role

  • Own adoption, renewal, and expansion outcomes for a defined book of SMB–midmarket customers, exceeding quarterly renewal and upsell quotas.
  • Drive proactive customer engagement, including: Regular cadence check-ins to ensure admin and end-user adoption, Value reinforcement throughout each customer lifecycle stage, Identify and win upsell opportunities through product usage insights, customer goals, and business changes.
  • Collaborate with CSMs to ensure smooth transition from onboarding to adoption.
  • Partner with Solutions, Support, and Product to resolve issues, improve workflows, and bring the customer voice back into the business.
  • Leverage customer data to identify adoption blockers and reinforce value.
  • Maintain accurate forecasting and account health documentation.
  • Thoughtfully use AI tools to reduce manual work and improve efficiency in routine account management tasks.

Requirements

  • 2+ years of experience in Account Management, Customer Success, Revenue Operations, or similar customer-facing SaaS roles.
  • Ability to manage a portfolio with varying levels of complexity while balancing multiple renewal cycles.
  • Experience handling commercial conversations including renewals, pricing discussions, and upsell scoping.
  • Strong relationship-building skills across admin and end-user personas.
  • Excellent communication skills - able to simplify complex topics and guide customers through change.
  • Demonstrate strong spreadsheet proficiency (Excel/Google Sheets).
  • Prior experience with Salesforce, HubSpot, or similar CRMs.
  • Strong organization and time management, with ability to prioritize effectively.
Benefits
  • Generous equity offerings.
  • Comprehensive health coverage with 90% of employee premiums paid.
  • Flexible PTO and half-day Fridays year-round.
  • Opportunities for professional growth and development in a supportive, inclusive environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successrevenue operationsrenewalsupsellcommercial conversationsspreadsheet proficiencyExcelGoogle Sheets
Soft Skills
relationship-buildingcommunicationorganizationtime managementprioritization