QuotaPath

Account Manager

• Own outcomes for a larger, more complex book of business with midmarket/enterprise customers
• Deliver consistent value reinforcement through: Strategic adoption cadences that drive admin and end-user adoption, Data-backed recommendations that tie adoption to business outcomes
• Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas
• Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks
• Identify and mitigate churn risks using data, usage trends, and customer conversations
• Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching
• Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends
• Contribute to the development of adoption playbooks, process improvements, and scalable customer programs
• Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.

Senior Account Manager

Customer Success Manager

• Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks.
• Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy.
• Use data and AI to identify risk, measure adoption, and scale support efficiency.
• Define operational metrics and dashboards for implementation quality, support SLAs, and customer health.
• Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving.
• Coach and grow a technically strong team that thrives on precision and problem-solving.

Senior Account Manager

Director of Customer Success