QuotaPath

Director of Customer Success

QuotaPath

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Lead

About the role

  • Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks.
  • Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy.
  • Use data and AI to identify risk, measure adoption, and scale support efficiency.
  • Define operational metrics and dashboards for implementation quality, support SLAs, and customer health.
  • Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving.
  • Coach and grow a technically strong team that thrives on precision and problem-solving.

Requirements

  • 7+ years in technical delivery roles at B2B SaaS companies as an Implementation Manager, Customer Success Manager Support Manager with people management responsibility.
  • Strong understanding of CRM integrations, data modeling, and compensation or revenue operations.
  • Advanced Excel skills, including complex formulas.
  • Proven ability to build scalable customer processes and lead technical teams.
  • Experience applying AI or automation to improve customer operations.
  • Collaborative leadership style: decisive, data-driven, and calm under pressure.
Benefits
  • Competitive base salary commensurate with experience and qualifications plus a variable component will be tied to role-specific outcomes.
  • Comprehensive compensation package including equity options, company 401 (k) contribution, insurance premiums coverage at 90% (50% for dependents), and flexible PTO.
  • Make a visible, valued impact by directly contributing to the company’s rapid growth trajectory.
  • Work in an innovative, fast-paced environment with a talented, motivated team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM integrationsdata modelingcompensation operationsrevenue operationsadvanced ExcelAIautomationtechnical deliveryimplementation managementcustomer success management
Soft skills
collaborative leadershipdecisivedata-drivencalm under pressurecoachingproblem-solvingteam buildingcommunicationorganizational skillscustomer-focused